Shipping policy

At Eclatey, we are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy below.

1. Shipping Destinations

We currently ship to customers in:

European Union countries
Switzerland
United Kingdom
South Africa

If your country is unavailable at checkout, please contact us before placing your order.

2. Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

3. Estimated Delivery Times

European Union & Switzerland: 8–10 working days
United Kingdom: 6–10 working days
South Africa: 8–12 working days

Delivery times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, public holidays, or periods of high shipping demand.

4. Shipping Costs

Shipping charges are calculated automatically during checkout based on your delivery destination and the selected shipping method.

From time to time, Eclatey may offer free shipping promotions. Any applicable offers will be clearly displayed on our website during checkout.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your shipment until delivery.

Please allow up to 48 hours after dispatch for tracking information to become available.

6. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other local fees imposed by your country's customs authorities.

These charges are not included in the purchase price or shipping cost and remain the responsibility of the customer.

7. Lost, Delayed or Damaged Shipments

If your order is significantly delayed, lost during transit, or arrives damaged, please contact us as soon as possible so we can assist you.

Email: vianneyyagbanga123@icloud.com

To help us resolve your request quickly, please include:

Your order number
A description of the issue
Photos of the package or product, if applicable

We will work with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.

8. Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before submitting your order.

Eclatey is not responsible for delays, lost shipments, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. We will do our best to update your information before your order is dispatched, but we cannot guarantee changes once processing has begun.

9. Delivery Delays

While we make every effort to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

Customs processing
Carrier service interruptions
Severe weather conditions
Public holidays
High order volumes
Other unforeseen events

We appreciate your patience and understanding should such delays occur.

10. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Eclatey

Owner: Vianney Yagbanga

Address:
24 Rue Louis de Funès
49650 Allonnes
France

Phone: +33 658813187