Terms of Sale

These Terms of Sale apply to purchases made through Juveassa. They explain the conditions under which products are offered, ordered, paid for, delivered, returned, and refunded.

By placing an order through our website, you acknowledge that you have reviewed and accepted these Terms of Sale.

1. Seller Information

The products offered through this website are sold by:

Juveassa

Owner: Vianney Cloud-Brad Yagbanga-Magba

Business Address:
8–10 BD Beaussier
Angers, 49000
France

Email: contact@juveassa.com

Phone: +33 658813187

2. Products

Juveassa is an online store offering women's clothing and fashion products.

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, features, availability, and other information displayed on our website are accurate.

However, colors may appear slightly different depending on your device, screen settings, lighting, and other factors.

Product availability may change without notice. We reserve the right to discontinue a product or limit the quantity available for purchase.

3. Prices

Product prices are displayed on our website in the applicable store currency.

The total amount payable by the customer, including applicable shipping charges and other costs presented during checkout, will be displayed before the order is submitted.

We reserve the right to modify product prices at any time. Any price modification will not affect an order that has already been accepted, except where permitted or required by applicable law.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where legally permitted, cancel the affected order and issue a refund.

4. Placing an Order

To place an order, customers must:

• Select the desired product and available options.

• Add the product to their shopping cart.

• Provide accurate billing and shipping information.

• Select an available shipping method.

• Select an available payment method.

• Review the order details before submitting the order.

Customers are responsible for ensuring that all information provided during checkout is complete and accurate.

Submitting an order constitutes an offer to purchase the selected products.

5. Order Confirmation and Acceptance

After an order is submitted, an order confirmation may be sent to the email address provided during checkout.

Receipt of an automated order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right, where legally permitted, to refuse or cancel an order due to circumstances including:

• Product unavailability

• Incorrect pricing or product information

• Payment authorization failure

• Suspected fraud or unauthorized activity

• Incorrect or incomplete customer information

• Restrictions preventing us from fulfilling the order

If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.

6. Payment

Available payment methods are displayed during checkout and may vary depending on the customer's location.

Payments may be processed through Shopify Payments or other payment providers made available through our Shopify checkout.

By submitting an order, you confirm that you are authorized to use the selected payment method.

Payment information is processed through the applicable payment service provider. Juveassa does not store complete credit or debit card details.

7. Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays.

Processing time is separate from estimated delivery time.

Once an order has been dispatched, customers will normally receive a shipping confirmation containing available tracking information.

8. Shipping and Delivery

Our current estimated delivery times are:

• European Union & Switzerland: 8–10 working days

• United Kingdom: 6–10 working days

• South Africa: 8–12 working days

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, and periods of unusually high demand.

Additional information is available in our Shipping Policy.

9. Shipping Costs

Applicable shipping charges are displayed during checkout before the customer completes the purchase.

From time to time, Juveassa may offer free shipping or other shipping promotions. Any applicable conditions will be displayed on our website or during checkout.

10. Customs, Duties and Taxes

Orders shipped internationally may be subject to customs duties, import taxes, or other charges imposed by authorities in the destination country.

Where these charges are not collected during checkout, they may be payable by the customer upon import or delivery, subject to applicable law.

Customers are responsible for reviewing any import requirements applicable to their destination.

11. Order Changes and Cancellation

If you need to modify or cancel an order, contact us as soon as possible at:

contact@juveassa.com

We will make reasonable efforts to accommodate your request before processing or dispatch.

Once an order has been processed or shipped, cancellation may no longer be possible. You may instead be able to return the product after delivery in accordance with our Return & Refund Policy and applicable consumer law.

12. Returns

We offer a 30-day return period, meaning customers may request an eligible return within 30 days of delivery.

Returned products must generally be unused, unworn, in their original condition, and returned with applicable original tags and packaging.

Customers should contact us before returning an item so that we can provide the appropriate return instructions.

Additional eligibility requirements and procedures are explained in our Return & Refund Policy.

13. Return Shipping

Where a return results from a change of mind, incorrect sizing, or another reason not caused by Juveassa, return shipping costs may be the responsibility of the customer, subject to applicable consumer law.

Where a customer receives a damaged, defective, or incorrect product, we will assess the issue and provide an appropriate resolution in accordance with applicable law and our Return & Refund Policy.

14. Refunds

Once an eligible returned product has been received and inspected, we will notify the customer regarding the refund status.

Approved refunds will generally be submitted to the original payment method within 5–10 business days.

Additional processing time may be required by the customer's bank, card issuer, or payment provider.

15. Damaged, Defective or Incorrect Products

Customers should inspect their order promptly after delivery.

If you receive an item that is damaged, defective, or different from the item ordered, please contact:

contact@juveassa.com

Please provide your order number and, where appropriate, photographs showing the product, packaging, shipping label, or issue.

We will review the request and provide an appropriate solution, which may include a replacement or refund depending on the circumstances and applicable law.

16. European Union Right of Withdrawal

Consumers located in the European Union may have a statutory right to withdraw from certain distance contracts within 14 days, without providing a reason, subject to the exceptions and conditions established by applicable consumer protection law.

The withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

To exercise an applicable right of withdrawal, the customer must clearly communicate the decision to withdraw from the purchase.

Nothing in these Terms of Sale is intended to restrict or remove statutory consumer rights that cannot legally be excluded.

17. Product Conformity and Statutory Rights

Products sold through Juveassa are subject to applicable mandatory consumer protection requirements.

Nothing in these Terms of Sale, our Return & Refund Policy, or any other store policy limits statutory warranties, conformity rights, remedies for defective goods, or other mandatory consumer rights available under applicable law.

18. Promotions and Discounts

Promotional offers, discount codes, and special prices may be subject to additional conditions displayed with the relevant promotion.

Unless otherwise stated, promotions:

• Apply only during the stated promotional period.

• Cannot necessarily be combined with other offers.

• May apply only to selected products.

• May be subject to availability.

We reserve the right to correct errors associated with promotions and prevent fraudulent or unauthorized use of promotional offers.

19. Fraud Prevention

We reserve the right to review, delay, refuse, or cancel orders where reasonably necessary to prevent suspected fraud, unauthorized payment activity, abuse, or other unlawful activity.

Customers may be asked to provide additional information reasonably necessary to verify an order.

20. Customer Information

Customers must provide accurate and complete information when placing an order.

Juveassa cannot be held responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.

Customers who identify an error in their order information should contact us as soon as possible.

21. Personal Data

Personal information collected in connection with purchases is handled in accordance with our Privacy Policy and applicable data protection laws.

Information may be shared with service providers where reasonably necessary to process payments, fulfill orders, provide shipping, prevent fraud, provide customer support, or operate our online store.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Juveassa will not be liable for indirect or consequential losses arising from a transaction where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law or restrict mandatory consumer rights.

23. Force Majeure

We will not be responsible for a delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control, subject to applicable law.

Such circumstances may include natural disasters, severe weather, transportation disruptions, governmental actions, customs delays, labor disruptions, or significant failures affecting logistics or communication services.

24. Governing Law

These Terms of Sale are governed by the laws of France, subject to any mandatory consumer protection rights that may apply based on the customer's country of residence.

Nothing in this section deprives consumers of protections granted by mandatory applicable law.

25. Changes to These Terms

We may update these Terms of Sale from time to time to reflect changes to our business practices, services, or applicable requirements.

The version applicable to an order is generally the version made available at the time the order is placed, except where applicable law requires otherwise.

26. Contact Us

For questions regarding an order or these Terms of Sale, please contact:

Juveassa

Owner: Vianney Cloud-Brad Yagbanga-Magba

Address:
8–10 BD Beaussier
Angers, 49000
France

Email: contact@juveassa.com

Phone: +33 658813187