Frequently asked questions.

Our store features a selection of women's dresses for everyday wear, holidays, seasonal occasions and evenings out. Available styles may include mini, midi and maxi dresses, along with different silhouettes, prints and design details. Browse our product pages to discover the current selection.

Check the size information provided on the product page before ordering. Compare any listed measurements with your own bust, waist and hip measurements. Different styles may fit differently depending on their cut and fabric, so product-specific sizing information should take priority over a general size guide.

Fabric composition varies between individual dresses. Please consult each product description or garment care label for the applicable material information. We recommend checking these details before ordering if you have a particular fabric preference.

Always follow the care instructions supplied with your garment. Washing requirements vary by fabric, color and construction. Where suitable for the garment, gentle washing and avoiding excessive heat may help preserve its appearance. Do not assume that every dress is machine washable.

We aim to display our products as accurately as possible. However, colors can appear slightly different due to screen settings, lighting and photography. The way a dress fits and drapes can also vary according to individual body measurements and proportions.

Delivery times depend on the destination, shipping service and order processing requirements. Please review the estimated delivery information shown at checkout and our Shipping Policy for the applicable details. Carrier delays and other circumstances outside our control may affect delivery dates.

Once tracking information becomes available, it may be included in your shipping confirmation email. Use the tracking number on our Track Your Order page or the relevant carrier's tracking website. Please allow some time for the carrier to register the shipment and display its first tracking update.

If you need to request a change or cancellation, please contact customer support as soon as possible and include your order number. We will review your request, but changes may not be possible once an order has been processed or shipped. Your applicable cancellation and consumer rights remain unaffected.

Returns and refunds are handled according to our published Return and Refund Policy and applicable consumer rights. Please read that policy for the return period, eligibility requirements, instructions and refund process. Contact customer support before returning an item if you need clarification.

Please contact our customer support team and provide your order number, a description of the problem and clear photographs where relevant. We will review the issue and explain the appropriate next steps in accordance with our policies and applicable consumer rights.